Question 1

Why should I choose Up Down Movers?

Accepted Answer

We have the most affordable rates and also offer a satisfaction guarantee with our service. We know a lot of people haven't had the best experience with moving companies so offer a guarantee to ensure the comfort and security of our clients. On top of that, we are very picky about who we hire and hold our team to a very high standard, making sure everyone handling your belongings is a competent, well trained professional.

Question 2

How far in advance should I book my move?

Accepted Answer

Especially towards the end of the month, moving season gets quite busy. Once you know the exact date you'll be moving, we recommend booking the move at least one week in advance. That will ensure we have availability for your move and time to plan out everything as necessary.

If you are in a bind and have to move the next day, or had your other moving company fall through, we will be happy to make it work and help you out as best we can!  Chances are we will be able to fit you in (:

Question 3

What kind of services do you provide? Junk removal, Small Deliveries, Labour Services, Storage

Accepted Answer

Household Moves: 80% of our bookings are moving our clients from place to place. We carefully pack your belongings into our truck, drive our truck to your new location, and then unload your belongings throughout the house as you desire. No need for you to do any heavy lifting, just point us in the right direction and let us handle the rest!

Packing: Our skilled movers will wrap, tape, blanket, bubble wrap, and box your items in a careful manner ensuring no damage during the moving process. 
Long Distance: This is our specialty. You won’t be able to find a lower rate then our’s when it comes to moving your items far away! Our 26-foot-box truck is designed for long distance moves and will get wherever you need to go, whether it’s Toronto or Texas.

Small Deliveries: No job is too small! If you’re moving “just” a couch, or “just” a mattress, we will deliver your belongings to anywhere it needs to go! (Well, almost anywhere)

Junk Removal: Got too much stuff and just want it gone? Say no more. We will gladly take your junk off your hands and take it to the garbage dump or to a donation centre close by!

Labour Services: Our movers are trained to lift heavy objects in a safe manner, however, we are happy to provide any labour services you may need. From backyard wood-working projects, to shovelling dirt in your stunning new garden, we will send our trusted workers your way!

Question 4

Can I have too much stuff?

Accepted Answer

Absolutely not! We are always up for a challenge and will help you move no matter how much you have. The more boxes the better!

Question 5

What forms of payment do you accept?

Accepted Answer

Currently we accept cash, cheque, and e-transfer. Soon to accept credit!

Question 6

Why do you do what you do?

Accepted Answer

As moving can be very stressful, never mind on top of all the other things that go along with selling/buying a house, we often show up to tense situations. In only a few minutes of us being there, we get to watch the customer's face go from stressed to relaxed once they put their trust and confidence into us. There is truly nothing better than knowing you get to help others take a load off and make everything just a little easier :)

Moving all of Vancouver and surrounding area!

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